TS Plus – FAQ
TSplus Remote Access
TSplus Remote Access is a software solution that allows users to securely connect to remote desktops and applications from any device and location. It's often used by businesses to provide remote work capabilities, offering a secure and affordable alternative to traditional remote desktop solutions.
While Windows Remote Desktop Protocol (RDP) provides basic remote access, TSplus adds features like web access, application publishing, user management, and load balancing. It also includes additional security layers and a customizable web portal for easier access.
Key features include:
- Web Access: Access via any HTML5 browser
- Application Publishing: Limit access to specific applications instead of the full desktop
- Multi-Session Support: Support for multiple concurrent sessions
- Load Balancing: Distribute user sessions across multiple servers
- Enhanced Security: Tools like TSplus 2FA and RDP Defender for secure connections
TSplus provides a web-based portal that you can access via any browser. Simply log in to your TSplus server URL, and your assigned applications or desktops will be available.
Yes, TSplus is compatible with mobile devices. The web portal provides HTML5 access, so you can connect via browsers on iOS and Android devices without needing additional software.
TSplus includes several security features, such as:
- RDP Defender: Brute force attack protection
- TSplus 2FA: Two-factor authentication for login security
- SSL Encryption: For secure communication
- IP Filtering: Restrict access to specific IP ranges
- End-to-End Encryption: Ensures secure data transmission between clients and servers
Installation is straightforward:
- Download the TSplus setup file from the official website.
- Run the installer and follow the instructions.
- Once installed, configure your users and applications via the Admin Tool.
TSplus supports multiple users by default. To set up user access, open the Admin Tool, navigate to Server > Manage Users, and add users, groups, and set permissions accordingly.
TSplus can run on Windows Server editions (2008 R2 to the latest versions) as well as on Windows desktop editions (Windows 7, 8, 10, and 11). Adequate CPU, memory, and storage are essential, depending on the number of users and applications.
If users face connection issues:
- Verify the server status: Ensure the TSplus server is online.
- Check network connectivity: Ensure there’s stable internet access.
- Examine firewall settings: Make sure necessary ports (such as 3389 for RDP) are open.
- Update security settings: Confirm that IP filtering or network restrictions aren’t blocking access.
Yes, TSplus offers technical support via its support portal. Users can submit support tickets or access documentation and resources.
To update TSplus, download the latest version from the TSplus website, then run the update installer on the server. All settings and configurations are preserved during updates.
TSplus offers various licensing plans, including standard, professional, and enterprise editions. Licenses are available based on the number of concurrent users and features required.
TSplus Advanced Security
TSplus Advanced Security is a security suite designed to protect remote desktop connections and terminal servers. It provides multi-layered protection with customizable security rules and policies to prevent unauthorized access, ransomware, and other threats.
Brute-Force Defender: Blocks IP addresses after multiple failed login attempts to prevent brute-force attacks.
- Ransomware Protection: Detects and blocks ransomware threats in real-time.
- Working Hours Restriction: Allows admins to restrict server access to specified working hours.
- Access Limiter: Limits remote access based on geographic location or IP address.
- Endpoint Protection: Allows the identification of trusted devices, blocking unrecognized devices from accessing servers.
- Global IP Management: Manages IPs across all security rules to keep track of safe or dangerous IPs.
The Ransomware Protection feature monitors file behavior in real-time. If it detects any unusual activity, such as rapid file encryption, it stops the process and isolates the threat, protecting server data from corruption or encryption.
Yes, the setup process is user-friendly, with an intuitive interface for configuring and managing security settings. Admins can manage all features from a centralized dashboard, simplifying monitoring and customization.
TSplus Advanced Security is compatible with Windows Server (2008 and newer) and Windows desktop operating systems, allowing protection for various server environments.
Yes, with the GeoIP Filtering feature, you can set rules to restrict or allow access based on country, helping to prevent unauthorized access from unknown regions.
Yes, it provides detailed logs and reports on security incidents. It also sends real-time alerts for specific security events, such as a blocked IP or a ransomware attempt.
The Brute-Force Defender monitors failed login attempts and blocks IPs after a set number of failed attempts, preventing automated attacks from cracking passwords.
Yes, the Working Hours Restriction feature lets administrators specify when users can connect to the server, reducing exposure to attacks outside business hours.
The Endpoint Protection feature restricts server access only to registered devices, adding a layer of security to ensure only trusted devices can connect.
TSplus regularly releases updates for Advanced Security, including new features, enhancements, and patches to ensure optimal security.
TSplus Common questions
TSplus is a software solution that allows businesses to deliver remote desktop access and applications to users over the internet or a local network. It’s designed as an alternative to traditional RDP and Citrix, offering secure and cost-effective remote access.
TSplus simplifies the configuration and management process compared to traditional RDS. It provides an easy-to-use web interface, more affordable licensing, and offers advanced features such as browser-based access without requiring complex setups.
- TSplus works with Windows operating systems, including Windows Server versions (2008, 2012, 2016, 2019, and 2022) as well as Windows 7, 8, 10, and 11.
Yes, TSplus includes a variety of security features like encryption, two-factor authentication, IP filtering, and a “Lockout” mechanism. Additionally, TSplus Advanced Security offers more advanced protections, such as geo-restrictions, brute-force attack defense, and ransomware protection.
The Web Application Portal is a web-based access point for TSplus, allowing users to connect to remote desktops or applications through a web browser without needing any client software installed on their device.
Yes, TSplus supports internet-based access. You can configure TSplus to allow remote users to connect from outside the local network securely through its HTML5 or RemoteApp client.
The number of concurrent users depends on the server’s capacity and TSplus licensing. TSplus offers licensing based on the number of users, allowing for scalability.
Yes, TSplus supports multi-monitor configurations, allowing users to work on applications across multiple screens.
TSplus includes a Universal Printer feature that enables remote printing. Users can print to their local printers directly from the remote session without needing additional drivers.
TSplus offers user-based licensing with options for different feature levels, such as Remote Access, Application Publishing, and Advanced Security. Licenses are perpetual, though annual support and updates are available.
TSplus provides support via email, a knowledge base, and support ticketing. They also offer an annual support and update subscription, giving customers access to the latest features and priority support.
Yes, TSplus can be used with VPNs for added security, allowing encrypted connections from remote locations. However, it’s not required as TSplus has built-in security features.
Yes, TSplus offers a free trial, allowing users to test the full functionality of the software for a limited time.
TSplus can be accessed from mobile devices through any HTML5-compatible browser, providing a mobile-friendly remote desktop experience.
